HomeComplaintsSilverplay Casino - The player's deposit did not arrive.

Silverplay Casino - The player's deposit did not arrive.

Amount: €25

Silverplay Casino
Safety Index:Low
Submitted: 05 Feb 2022 | Resolved : 11 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's deposit did not arrive for unknown reason. The complaint was resolved as the player's deposit was credited.

Public
Public
2 years ago
Translation

good evening

This I paid 25 € never credited, I spoke in chat but they told me that I have to wait and honestly, such a thing has never happened to me. Even if only 25 € I would not want to lose myself because they are mine.

Automatic translation:
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2 years ago

Hello mazzarellanico,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Silverplay Casino. Allow me to ask you a few more question before we would move forward.

What deposit method did you use? When exactly did you process the deposit? Did you contact also the payment provider if the payment went through successfully?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Public
Public
2 years ago
Translation

Good morning. file

I used a prepaid Mastercard, I use it all the time and never had a problem, I didn't contact my supplier I wanted to wait a bit.

On the casino transaction exists.

There is no money on my card. Thank you very much


Automatic translation:
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Public
2 years ago

Hello mazzarellanico,

In case it is visible in the casino and it is pending, the issue must be on the payment provider side. Maybe they blocked the payment as a suspicious transaction. Could you please try to contact them regarding this issue and let us know what was their respond. If it's not their fault, we will intervene with the casino.

Public
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2 years ago
Translation

Hello, thank you, I have been credited with my € 25 but for sure I will not return.

Thanks again .


Automatic translation:
Public
Public
2 years ago

Hello mazzarellanico,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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