The player's deposit did not arrive for unknown reason. The complaint was resolved as the player's deposit was credited.
Silverplay Casino - The player's deposit did not arrive.
Amount: €25
Silverplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Silverplay Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
good evening
This I paid 25 € never credited, I spoke in chat but they told me that I have to wait and honestly, such a thing has never happened to me. Even if only 25 € I would not want to lose myself because they are mine.
Automatic translation:
Public
Public
2 years ago
Hello mazzarellanico,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Silverplay Casino. Allow me to ask you a few more question before we would move forward.
What deposit method did you use? When exactly did you process the deposit? Did you contact also the payment provider if the payment went through successfully?
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
Good morning. 
I used a prepaid Mastercard, I use it all the time and never had a problem, I didn't contact my supplier I wanted to wait a bit.
On the casino transaction exists.
There is no money on my card. Thank you very much
Automatic translation:
Public
Public
2 years ago
Hello mazzarellanico,
In case it is visible in the casino and it is pending, the issue must be on the payment provider side. Maybe they blocked the payment as a suspicious transaction. Could you please try to contact them regarding this issue and let us know what was their respond. If it's not their fault, we will intervene with the casino.
