HomeComplaintsSilverplay Casino - The player's bonus was not credited.

Silverplay Casino - The player's bonus was not credited.

Amount: €45

Silverplay Casino
Safety Index:Low
Submitted: 15 Oct 2022 | Case closed : 20 Oct 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player's bonus was not credited as he did not meet the bonus conditions. The complaint was rejected as the casino acted by it's terms and the player was not eligible for the bonus.

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Hello Djlilbo87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have any balance left on your casino account? How fast after the deposit did you contact the casino with your issue?

Please note that as you did not meet the bonus conditions the casino is obligate to add you any bonuses.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Such bullshit


I have made a deposit every time and previously activated via the bonus always previously activated and always activated again immediately have you gotten that now or are you slow on the uptake or just disabled I have activated it every time before that should now be with everyone to be arrived


How does the question arise which lightning struck you while you were shitting.

Automatic translation:
Public
Public
2 years ago
Translation

I have just announced on the Casino Guru forum page what scam I have just seen about Silver play. The next forum posts and the next postings and rallies will follow it could be so easy to grant me my bonus but i was wondering what kind of lightning struck you shit

Automatic translation:
Public
Public
2 years ago
Translation

I don't have a single cent left in the account and the account was simply closed, by the way, he asked me why the account was being closed, I told him that he should only close it if I explicitly addressed it - there was no correctness in this matter so far Therefore, they now want to sweep this matter under the table by simply closing the account and claiming that I did not comply with the bonus conditions, that is not true at all, I will announce this everywhere and I will become Silver at every opportunity until the end play casino portray it exactly as it is because they are a fraudulent company and it will continue to be presented as such everywhere

Automatic translation:
Public
Public
2 years ago

Hello Djlilbo87,

As I mentioned above, if you are not eligible for a bonus, the casino has no reason to add it to your account. Also every single online casino has the right to close the player's account without any reason given if there is no remaining balance left there.

As you have no more balance left and the casino acted according to their terms and conditions we will be closing the complaint.

I would also like to warn you that in case you will use any harsh language in any new complaint/e-mail forwarded towards us or on the forums, we will be forced to block you from this website.

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