The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Silverplay Casino - Player’s withdrawal has been delayed.
Amount: €700
Silverplay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I applied for a payout of €700 on May 19!
It was said it would be done in 48 hours and now I'm put off every day and always get the same answers and messages from the casino!
I archived all chats!
it is absolutely dubious what is going on there and no other casino had what is going on there!
I can still cancel my payout today on 4/23, it's just embarrassing and frustrating!
Take money immediately but do not pay out!
Automatic translation:
Public
Public
2 years ago
Dear drdavidsommer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
