HomeComplaintsSilverplay Casino - Player’s withdrawal has been delayed.

Silverplay Casino - Player’s withdrawal has been delayed.

Amount: €700

Silverplay Casino
Safety Index:Low
Submitted: 23 Apr 2022 | Case closed : 09 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I applied for a payout of €700 on May 19!

It was said it would be done in 48 hours and now I'm put off every day and always get the same answers and messages from the casino!

I archived all chats!

it is absolutely dubious what is going on there and no other casino had what is going on there!

I can still cancel my payout today on 4/23, it's just embarrassing and frustrating!

Take money immediately but do not pay out!


Automatic translation:
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2 years ago

Dear drdavidsommer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago

Dear drdavidsommer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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