Silverplay Casino - Player’s deposits have never been credited to their casino account.

Salve , ho fatto tre depositi su questo casinò uno da 53€ , un altro da 107€ e un altro da 40€ , mi sono stati detratti i soldi dal mio conto bancario ma non sono mai stati accreditati sul mio conto gioco .

Dear Mariuy21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Grazie mille per la risposta , ieri mi sono stati accreditati sul mio conto gioco i 53 euro , quindi mancano ancora i 107 euro e i 40 euro ...io ho depositato con una post pay Evolution

Il fornitore dei servizi di pagamento è paystrax

Thank you very much, Mariuy21, for the forwarded screenshots. I'm happy that the first deposit has been successfully credited to your casino account. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Since all the deposits have been placed just a few days ago (3/12) I will set the timer for additional 10 days and if there’s no development by the 15th, we will intervene. Let’s stay positive and wait for the good news regarding your remaining two deposits. Thank you in advance for your patience.

Ok grazie

Hello Mariuy21,

Have there been any developments since our last conversation?

Ciao petronela , scusa se non mi sono fatto sentire , proprio in questi giorni mi sono stati accreditati i soldi , quindi risolto il problema

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mariuy21, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru