Silverplay Casino - Player’s deposit has never been credited to his casino account.

Salve, ho depositato 80€ su questo sito, la transazione è stata effettuata ma la lavorazione risultato in sospeso da tre giorni. C'è un servizio ambiguo in live chat che risponde in un italiano non molto comprensibile dicendo che bisogna aspettare per risolvere il problema tecnico. Ho scritto più volte fino ad oggi che un operatore ha iniziato addirittura ad offendermi poiché ho chiesto un indirizzo email, che poi ho trovato sul loro sito. A tale indirizzo ho inviato una pec. Ma sono affidabili o pure delle truffe? Grazie

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Francesco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.