The player from Germany had his bonus winnings voided due to an accusation of bonus abuse. We rejected the complaint because the player didn't respond to our messages and questions.
Silverplay Casino - Player’s bonus winnings have been confiscated.
Amount: €1,400
Silverplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Silverplay Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
I made money playing slots at Silverplay Casino. This was always accompanied by a deposit bonus provided by the site's support team. At some point I was at a real money balance of €1,877.00 - of which I paid out €1,400.00 and now almost a week later, after identification verification and all the trimmings, my withdrawal was rejected and almost all of the €1,400 was canceled because of it an alleged bonus money manipulation, whereby I have always played fair.
Automatic translation:
Public
Public
2 years ago
Dear Akuiya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication, to petronela.k@casino.guru? Were your winnings accumulated from a free bonus or you placed a real money deposit when activating it? How much was approved to be withdrawn, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello,
No the winnings were not accumulated from a free bonus but was a real money deposit bonus and the amount of money I have withdrawn is €1,400 (one thousand four hundred).
Automatic translation:
Public
Public
2 years ago
Translation
Since I'm seeing the category of my complaint again: it's not about confiscated bonus winnings, but pure winnings. I did get a deposit bonus with my last deposit, but it was completely converted. With this I originally gave myself almost 600€ in payout. Later I deposited again but lost everything (deposit + deposit bonus). I then canceled the €600 payout and earned €1877. Of this, I gambled away €270/280 in €10 bets, then paid out €1,400 and tried to play it up again with the redtgeld (but without success). And these 1400€ are what have been taken from me.
Kind regards
Automatic translation:
Public
Public
2 years ago
It is a bit confusing. Could you please forward your game history to petronela.k@casino.guru? Thank you very much in advance.
Public
Public
2 years ago
Translation
I'm happy to do that... where exactly can I find the game history at Silverplay Casino?
Automatic translation:
Public
Public
2 years ago
Translation
If you want, we can also do it in such a way that I give you the access data for my Silverplay Casino account and you can then form your own opinion
Automatic translation:
Public
Public
2 years ago
Please do not share your login information with anybody. If you could request your game history from the casino directly that would be ideal. Thank you in advance.
Public
Public
1 year ago
Translation
Hello, I have had the casino send me a detailed game history, I hope that it is complete and contains all the necessary information. In addition, I took another screenshot of the betting overview.
...but I can't seem to be able to attach a file here, what's the best way to send you the PDF?
Automatic translation:
