The player from Italy had deposited 950€ expecting a bonus of up to 1000€ but received only a 125€ bonus on the first 100€. He had been upset that the x40 wagering requirement applied to his entire deposit of 1075€, not just the bonus amount, resulting in a total wager amount of 43000€. He had felt misled and had contacted casino support. The player later requested his account to be closed. We had clarified that the terms and conditions stated that the wagering requirement applied to both the deposit and bonus amount. Despite our efforts, the player was unsatisfied and asked for the complaint to be closed. We rejected the complaint as per his request.