A player from Germany is struggling with unsuccessful deposits at an online casino after losing over 1000 Euros. An online real-time transfer she initiated has been pending for over 24 hours, and she also had an unsatisfactory experience with the casino's live chat service. The complaint was rejected as the player stopped responding.
Silverplay Casino - Player has trouble with delayed deposits.
Amount: €205
Silverplay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, today I lost over 1000 Euros and all of a sudden my deposits are no longer going through.
A deposit has already been over 24 hours.
I transferred over online real-time transfer.
Dodgy live chats are also a problem (Matilda).
I would recommend any player to stop gambling on the site Silverplay.com.
Automatic translation:
Public
Public
6 months ago
Dear Human451,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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