Silveredge Casino - Player’s winnings from bonus were not granted.

I played my bonus spins and I deposited 30$ of my own money customer service said I'm eligible to w/drawl with proof of ID and residency."did it" ✔️✅ then another guy from the VIP center said he is canceling my refund and account...I have not received my money..they are unfair..

Dear Samantha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://www.silveredgecasino.com/casino-conditions/:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

Could you please advise if you have been advised why your account was blocked and winnings confiscated? Have you redeemed any promotional offers from this casino in the past? Do I understand correctly that you’ve accumulated your winnings from a No Deposit/Free Spins bonus and deposited funds into your account to verify your payment method?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not received any winnings nor my 30$of out of my pocket..i have never played with this casino

Could you please advise if you have been informed why your account was blocked and winnings confiscated? Do I understand correctly that you’ve accumulated your winnings from a No Deposit/Free Spins bonus and deposited funds into your account to verify your payment method?

I was told i did not meet the standards

Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Samantha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.