The player claimed a free chip bonus and his winnings were confiscated because players from his country are not allowed to play with free chips.
Silveredge Casino - Player’s winnings from a free chip were confiscated.
Black points: 25
Amount: $300
Silveredge Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Silveredge Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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4 years ago
Good evening,I also have problems with this casino,casino refuses to pay my win in the amount of 300$.I registered through your forum and received a registration bonus of 300$ and successfully played I turned to the chat to find out how much was left for me to wager everything was fine the operator wrote that it remains to play another 3000$ but when I played they wrote to me that my country has no right to withdraw money they changed the rule on the go.your forum clearly says that my country has the right to a bonus and withdrawal of money(see screenshot)
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4 years ago
Dear Andrei,
Thank you very much for submitting your complaint and for bringing this to our attention. We added this bonus based on the information mentioned on the website, and I found this in the casino’s General T&Cs:
"Players from certain countries will not be able to make use our free chips. Kindly check the status of countries list by consulting Customer Support."
I fixed it and added Belarus to restricted countries, so other players can be informed thanks to you.
But we believe that the casino should give bonuses only to eligible players and once you received the bonus, your winnings should be paid out, if you didn’t violate any of the Bonus or General T&Cs.
I will contact the casino regarding this issue, and I hope I will be able to help you.
Best regards,
Kristina
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4 years ago
We would like to ask the Silveredge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
