Silveredge Casino - Player’s struggling to receive winnings from No Deposit bonus.

Ich habe mit den $300 Free Chips die $6000 Wager umgesetzt aber als ich im LiveChat gefragt habe wie und ob ich auszahlen kann, wurde mir gesagt dass ich keine Auszahlungen mit Free Chips aus meinem Land vornehmen kann.

Dear Viktor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

Clearly, I have checked with the live chat agent and Germany is on the list of these particular nations. According to a live chat, no deposit bonuses are offered to all the players, even if their nation is listed between "restricted" ones, thus they can test the games. Please, could you confirm for me that you have never placed a deposit in this casino and redeemed a no deposit bonus? 

Additionally, I would like to emphasize that in case the restricted countries are not mentioned in terms and conditions or hidden somewhere, the casino should pay the player. Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Viktor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.