Silver Oak Casino - Player’s account emptied after deposit verification.

Received free spins. Beet the playthrough requirement. Then to verify coindraw wallet I sent in $12. After the deposit was complete and I applied for withdrawal again. They sent my deposit back and zeroed out my account. Cannot reach any customer service what do ever. It's been 3 weeks and no response.

Dear captainhowdy792,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Silver Oak Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share screenshots of your bonus and transaction histories from your casino account?
• When was the last time you communicated successfully with casino support?
• How long have you been a player of the casino and have you completed account verification in the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I originally won 100 dollars and me made it deposit Bitcoin in coindraw to verify my wallet. I then started gambling $12 dollars that I had deposited and turned that into $50. Then after a few days it zeroed out my account saying manager withdrawl. I have emailed support about 10 times, and received an automated email saying they received my case. But never heard anything back and their live chat function does not work.

Thanks for the explanation.

Could you please explain what was your activity before November 1st? Have you claimed any additional no-deposit bonuses prior to the winning bonus?

No as when I started the silver oak account with a free spins bonus I had never played before.

Thank you very much, captainhowdy792, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, captainhowdy792!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

I had the opportunity to review the situation and it appears there were several consecutive free chips without a cash deposit to separate them, according to the terms and conditions of the casino and the free chips themselves only one free chip is valid between cash deposits. Unfortunately in this case there isn't anything I can do to assist.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Silver Oak

captainhowdy792, I can confirm abovementioned facts. Unfortunately, I must reject your complaint.