SignorBet Casino - Player has been accused of opening multiple accounts.

Pessimo casinò ha trovato ogni possibile scusa per non versare i sette euro di bonus senza deposito sccusandomi addirittura di avere altri account! E non ha fatto nulla per dimostrarlo! Pessimo! Sconsiglio vivamente

Dear Angelo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Angelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Accuse infondate..... Io non ho mai avuto a che fare con questo casinò!

Thank you very much, Angelo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and let them know about your issue.

We could get in the touch with the casino. However, we still haven't receive any respond here. I would like to ask SignorBet to join us. I'm extending the timer by 7 days.

Hello, we have verified and in fact the system has erroneously revoked the bonus to the customer recognizing as a relative a user with the same surname. In case of new registration the customer will have the bonus due.

Best regards

So the player was accused wrongly by the system and he can create a new account which will be valid?

I can't tell if he has been wrongly accused, but from the verifications carried out we don't have the absolute certainty. So if the customer registers again he will be entitled to our "Welcome Bonus".

Io ve lo posso assicurare visto che sono il diretto interessato!accuse infondate! oltretutto non mi metterei a discutere per sette euro di bonus visto che sono già registrato sul più grande sito d'Italia di casino e sul più grande sito d'Italia di poker e lì ci gioco spesso!era giusto per provare la novità!

Dear Angelo,

It can happend that the system doesn't always work as it should but as it seems the problem was solved within the casino and you can make a new account with bonus available. We will be closing the complaint now as resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru