Shuffle Casino - Player's withdrawals blocked over multiple accounts accusation.

Shuffle suddenly sent me email that i made

Multiple accounts which i didn't do asked for kyc

I filled it and passed.. I deposited and support locked withdraw.. They accuse me with something I didn't do

Am old customer in this casino and i want to use account normally without withdrawal problem

Hello wezo600,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Does anybody else have an account in this casino from your household? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of multiple accounts?

Looking forward to your answer.

Regards,

Nick

No they didn't send evidence

May be some one in my city used same isp

So please fix this. Ye am kyc verified

User Yhnnj

No body from shuffle replied!!!

Hello wezo600,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello wezo600,

Please forward the full communication with the casino to nikolas.b@casino.guru.

Dear wezo600,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.