The player from Argentina had reported being blocked from support after complaining about continuous losses and requesting a bonus. The player had also stated that multiple requests made via email to delete the account had gone unanswered. We had informed the player that we couldn't dictate the rules of bonuses or compel casinos to close players' accounts unless they expressed gambling problems. The player then requested to delete their account on our platform, which we complied with, and closed the complaint.
Shuffle Casino - Player's access to support blocked, account deletion requests ignored.
Amount: ??
Shuffle Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
Hello, I complained to live support because I keep losing. I asked for a bonus and was denied, they've never given me anything.
Because they didn't like it, they blocked me from support.
I've emailed support@shuffle.com over 20 times asking them to delete my account. They aren't responding.
I think this casino has a shockingly bad sense of ethics. I don't understand how they can have such a high rating when they don't respond to messages.
Automatic translation:
Public
Public
6 months ago
Dear luzygala2030,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I would like to address each of them.
If you are dissatisfied with bonuses in general, we are unable to assist. Each gambling establishment has its own bonuses and bonus conditions, and we cannot dictate the rules or determine who should be eligible to play with them.
Furthermore, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.
Thank you in advance for your reply and understanding.
Best regards,
Kristina
Public
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6 months ago
Translation
So if you can't help me close the account. I thank you.
How do I delete the account from here???
thank you.
Automatic translation:
Public
Public
6 months ago
Thank you for your reply, luzygala2030. Do I understand correctly that you are no longer interested in proceeding with this complaint?
