HomeComplaintsShuffle Casino - Player's access to support blocked, account deletion requests ignored.

Shuffle Casino - Player's access to support blocked, account deletion requests ignored.

Amount: ??

Shuffle Casino
Safety Index:Above average
Submitted: 13 May 2024 | Case closed : 20 May 2024
Case closed Our verdict

Other

REJECTED

Case summary

6 months ago

The player from Argentina had reported being blocked from support after complaining about continuous losses and requesting a bonus. The player had also stated that multiple requests made via email to delete the account had gone unanswered. We had informed the player that we couldn't dictate the rules of bonuses or compel casinos to close players' accounts unless they expressed gambling problems. The player then requested to delete their account on our platform, which we complied with, and closed the complaint.

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6 months ago
Translation

Hello, I complained to live support because I keep losing. I asked for a bonus and was denied, they've never given me anything.

Because they didn't like it, they blocked me from support.

I've emailed support@shuffle.com over 20 times asking them to delete my account. They aren't responding.

I think this casino has a shockingly bad sense of ethics. I don't understand how they can have such a high rating when they don't respond to messages.


Automatic translation:
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6 months ago

Dear luzygala2030,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I would like to address each of them.

If you are dissatisfied with bonuses in general, we are unable to assist. Each gambling establishment has its own bonuses and bonus conditions, and we cannot dictate the rules or determine who should be eligible to play with them.

Furthermore, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

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6 months ago
Translation

So if you can't help me close the account. I thank you.

How do I delete the account from here???


thank you.

Automatic translation:
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6 months ago

Thank you for your reply, luzygala2030. Do I understand correctly that you are no longer interested in proceeding with this complaint?

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6 months ago
Translation

How do I delete this account. of casino guru.


Automatic translation:
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6 months ago

Since it seems you do not want to pursue this complaint, I will now close it together with your account. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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