Shuffle Casino - Player faces betting malfunction leading to major loss.

I was playing dice on auto bet with a configuration set to increase bet 100% and reset on loss. I ran it on auto for about a hour or so no issues as soon as I start going on a winning streak taking my balance from about $75 to $425 dollar I received a error on my screen and the autobet stopped for about 1 minute or 2 and then started again but did not reset my bet after losing and drained my balance in 3 spins at $120 when I had my initial bet set at $0.94 which as soon as I lost the $120 bet should of automatically changed back to $0.94. Also it’s my first day on site and they are definitely not telling me something and it seems like a scam because they told me I started the bet at $120 which who in their right mind would auto bet dice at $120 dollars with a $400 balance. They said they can see all my betting actions so I asked tell me where it indicates that I stopped the auto betting and was left on read. I already lost $500 and they just scammed me out of any chance of winning any back seems like it’s meant to do what it did

Dear Rigged91,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Shuffle Casino.

We would appreciate it if you could provide us with more details about how the autobet feature stopped. Did you have to launch it manually again?

We have reviewed the screenshots you shared with us, but it is not clear whether the bets of $120 were placed by you or if there was a technical error. Please understand that without more solid evidence, we cannot proceed further with your case, as it would be close to impossible to confront the casino.

We appreciate your understanding in this matter and look forward to hearing back from you soon.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Rigged91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m trying to post a video but it’s not letting me

You can upload the video to any video-sharing website and share the link here.

This isn’t the video of my loss it’s just showing what happens when you win too many times in a row https://imgur.com/a/ZrhKNWg then when bet is restarted it doesn’t reset balance

Thank you for the video. However, this is not a video of your game, so I'm afraid we cannot accept it as evidence.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.