ShinyWilds Casino - Player's withdrawal has been delayed.

Played with a bonus at shinywilds and won 406€

so i requested a withdrawl 01.09 and still have not recieved it.

They always come up with some excuse and stall to stall my withdraw.

I am fully verified and have done the wagering they requested filled in correct information on my withdrawl and constantly contacting support to as for my withdrawl but they keep giving out empty promises and nothing happens.

Dear kizz22,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please specify the reasons you've been given by the casino regarding the delay in your payment?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No i have done several deposits there but this was my first withdrawal.

I will forward all the email conversations between us.

It has been going on for months.

hi,

How is it going?

Thank you very much, kizz22, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kizz22,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite ShinyWilds Casino to join the conversation and participate in the resolution of this complaint.

Dear ShinyWilds Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Hello Tomas,

Please note that we have been in communication with the player for numerous times about his withdrawal request not being complete.

The player seems to be requesting the withdrawal via our cashier, as it should be, but he is failing to provide all the necessary details for us to be able to process his withdrawal.

I would like to assure the player that we do not have any intention to withhold a €406 withdrawal. We happily process thousands of euros in withdrawals every day.

We have now sent the balance back to the player cash balance so he can re-request the withdrawal once again with all the details required.

I also suggest the player to screen record the process he is taking to request the withdrawal on our cashier so we could guide him accordingly.

Regards,

Paul

Thank you for the information, ShinyWilds Casino.

Dear kizz22,

Can you please make sure to enter all the necessary details when requesting withdrawal? If you don't know how to proceed, kindly provide us with a screenshot so the casino can determine what is missing.

Kind regards,

Tomas

Dear kizz22,

I understand your frustration but however please do understand that we are trying whatever it takes to correctly complete your withdrawal according to the regulations and not trying to withhold any withdrawals from you.

Can I ask you please once again to make a withdrawal request once again using our crypto service on our website cashier.

Regards,

Paul

Dear ShinyWilds Casino,

Can you please update us once you have processed the player's withdrawal request? Thank you.

Kind regards,

Tomas

alright i will do this once again.

I have been using the only crypto method you had to withdraw with (speedlight)

i will use coinspaid now because you just add it as a withdraw method.

I will let you guys at casino.guru if they will send it this time.

Thank you for the information, kizz22.

I will keep the timer running to ensure the casino updates us when the payment is made. Please let us know if you receive the payment in the meantime.

Kind regards,

Tomas

Please be informed that the withdrawal was now processed via coins paid successfully.

Thank you for your patience and for your collaboration to effect this withdrawal successfully kizz22.

Looking forward to see you once again on ShinyWilds Casino.

Regards,

Paul

Thank you for the information, ShinyWilds Casino.

Dear kizz22,

Can you please confirm receipt of the payment so we can consider the case resolved?

Kind regards,

Tomas

Finally after months i got what was mine,

Sad that they choose to stall the winnings of costumers until you involve a third party.

It is not a sustainable business model.

Hope they learned and will continue to do right by them selves and not take action only when you exploit them.

Thanks casino.guru for helping me in this case and make sure shiny wildz gets the reputation they deserve after treating customers this way.

Glad you have finally received the money and provided the necessary information we requested.

I believe we have treated you fairly and in the most professional way since we were missing a proper withdrawal request all the way up until yesterday.

Rest assured that there was never the intention of witholding a few hundred euros out of thousands that we payout to players every day.

Wish you a great day!

Paul

Dear kizz22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas