Sherbet Casino - Player faces issues with the first deposit bonus.

Hello.

I have faced issues with inaccurate bonus information and associated problems with my play experience at Sharbet. I am posting on this review site to expose this issue, hoping to prevent other players from encountering similar problems.

I utilized the first deposit bonus and deposited 500 dollars to play Baccarat. However, the bonus was not correctly applied, and I contacted customer support. Following their instructions, I executed the procedure to activate the bonus, but the problem persisted.

After the support manually granted the bonus, I fulfilled the wagering requirement, but at that instant, my balance dropped to 1000 dollars. Upon inquiry, I found out from support that they had erroneously manually added a different bonus and set a withdrawal limit of 1,000 dollars. I emphasize that I am not responsible for this problem.

Because of misinformation and insufficient explanation from the support, my winnings have been unfairly reduced. I demand a "withdrawal with the same conditions as the initial deposit bonus". I request this to prevent other players from encountering the same issue.

Through my post on Casino Group, I am sharing my experience, and I would be glad if it can help other players acquire reliable information. I thank you all and request a fair solution for this problem.

Thank you for your understanding and cooperation.

Dear osushi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino credited you a completely different bonus? Could you please post a screenshot of your bonus history here?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Casino Guru support team

Thank you very much for your quick reply.

Bonus history and related information can be provided immediately, so we have attached a screenshot below.

1. The welcome bonus was not activated correctly and the balance was 0.

2. Once the wagering requirements for the manually granted bonus are over, it will turn into a winning amount (coupon) of 1000$.

Also, the casino is correctly aware of the fact that they have given different bonuses.

To prove that I was not mistaken, I will forward your previous correspondence with support to kristina.s@casino.guru.

All related communications from now on will be handled in the same way.

We look forward to your prompt response.

Thank you for your understanding.

This field is incorrect. Please delete it.

Thank you for your reply, osushi. Could you please clarify if you played with the deposit that was supposed to activate the bonus?

thank you.

yes.

I made a deposit to activate the bonus and then played with the deposit.

Need more information?

If you need more information, please let us know.

Unfortunately, if you've lost the deposit that was supposed to activate the bonus, there is not much we can do at this point. No casino would credit you the match deposit bonus if the deposit has been played as usually it ich technically impossible.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.