Sherbet Casino Review

The player from Latvia is frustrated with the casino for blocking her account and freezing her funds due to alleged ToC violations. She argues that she is accused of coordinating gameplay with other users based on referral codes, although the games she played were individual activities. Despite passing the initial verification checks, her withdrawal requests are being ignored for 3 weeks now. She demands a full refund.

The player from Finland had submitted the required KYC documents to the casino, but the account had been locked and the casino was withholding the player's funds. The player had admitted to using a VPN to access the casino from a restricted location, USA, which was a direct violation of the casino's terms and conditions. The casino had provided evidence of this breach. The player insisted they had never used a VPN for the casino and that they were based in Finland. After reviewing all the information and evidence, we had concluded that the complaint was unjustified as the casino had acted in accordance with its terms and conditions due to the player's breach.

The player from Japan had faced difficulties with his withdrawal request at an online casino. Despite having passed the KYC verification and not having used any active bonuses, his withdrawal had been delayed for two months. He had contacted the casino's support, but the issue had remained unresolved. We had intervened and contacted the casino on his behalf. Initially, there was no response from the casino, so the complaint had been marked as unresolved. However, after reopening the complaint at the casino's request, the player confirmed that he had received his winnings. The casino had contacted him and resolved the issue promptly. Consequently, we had marked the complaint as resolved.

The player from Japan had encountered issues with a first deposit bonus at Sharbet. After customer support had manually granted the bonus, upon completion of the wagering requirement, the player's balance was unexpectedly limited to a withdrawal of 1000 dollars. The player argued that due to misinformation from the casino, their winnings had been unjustly reduced. After reviewing the case, we found that the player had lost the deposit that was supposed to activate the bonus. As this made it technically impossible for the casino to credit the match deposit bonus, we had to reject the complaint.

The player struggles to verify his account as the casino claims that the documents were already used in a different account. The complaint was resolved as the player received a refund of his remaining balance.

The player from Germany is complaining about the lengthy verification process. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions.

The player struggled to verify for an unknown reason, and the winnings were voided. After contacting the casino, the decision was reconsidered, KYC was allowed and completed, and the player was credited with the confiscated funds back to his account. The complaint is resolved.