Shark Casino - Player from restricted country requests a refund.

Hello. I would like a refund because this casino accepted me as a player from a restricted country and I deposited several times until I documented and saw that my country Spain is on the list of prohibited countries

Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

• When you registered at the casino, did you fill out your profile with the correct personal information, including your country of residence?
• Could you please confirm that you have not used a VPN or other IP masking software to register at the casino?
• Could you please confirm that you passed the KYC verification?
• Has the casino informed you that your country is restricted or did you find this information yourself?

I have checked the casino's Terms and Conditions and I do not see Spain among the restricted countries.

Restricted Countries for opening/holding an account SharkCasino: 

Netherlands

 Netherlands Antilles

 Iran

 North Korea

 United Kingdom

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear pamelapop9105,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.