The player from New Zealand activated a bonus, but only part of it was successfully credited. The player is still hasn't received free spins. The complaint was closed as unresolved as the casino did not respond to us.
Shambala Casino - Player hasn't received free spins.
Black points: 24
Amount: NZ$40
Shambala Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Shambala Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
I made a deposit tonight about 7.20 they had a bouns WEEKEND100 on your deposit you'd received 50% and 100 free spins, so I made my deposit I got the 50% cash but I haven't received not one free spin, so I go to live chat to sort it out and I had to leave a message and here Iam still waiting for someone from live chat to find out about my 100 free spins I'm sick of theses online casinos sending bouns and you put your money into them take there bouns and it's like pulling teeth just to get the bouns that they sent to you on email and on-top of that you've got to prove that you have the bouns. All I want is my free spins and then they'll never get a cent out of me again.
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2 years ago
Dear raeraepope9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify the dispute value (NZ$40)?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
- Well I made a deposit of $40 and I took the bouns WEEKEND100 witch was 50% and 100 free spins I received my 50% but didn't get any free spins I haven't had any response from them as there isn't anyone on live chat I had to leave a message.
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2 years ago
Thank you very much raeraepope9 for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello raeraepope9,
I'm Nick and I'll be assisting you from now on. I would like to ask Shambala Casino to join us and help us resolve the player's issue.
