The player from Brazil complains his account was hacked and his balance played down. We closed the complaint because the player stopped responding.
They hacked my Estrela bet account, I didn't share my password with anyone, I was working when I entered the game, I had less than 51 thousand in my balance, they stole my account and lost all the money, I can't recover it and the money hasn't returned. I don't know what happened, I can prove that I was working and that the bets placed were not from my cell phone, they were from an unknown device
Dear k7rs4mvk66,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
Please allow me to ask you a few questions so I better understand the situation.
What assistance did you receive from the casino in the matter? What did the casino reply to you regarding the issue? Do you have any details regarding how much balance was played down, what games were played, and when?
Thank you in advance for your reply.
Best regards,
Petronela
I'm sorry but if your login has been compromised there's not much we can do for you. Unfortunately, cybercrimes happen more and more often and the only advice that we can give to all the players is to be extra careful with suspicious emails and to protect login information.
Could you please advise if you completed the KYC verification successfully in the past? Did you receive any information from the casino about unexpected login activity on your account?