SELECT.bet Casino - Player’s struggling to withdraw his winnings.

First of all I did have some money back a few bucks under 300$ withdraw..but when I try to proceed a withdraw over a 1000$ they told me that the e transfer fails because of account details or a wrong password but the thing is I never received the email with the transfer so it can't be the password and I did make sure they had all the correct information to be able to proceed the e-transfer...and after a week they put back the money in my select.bet account ...and now I try a another way with fastbank transfer but I really doubt that I will ever see the color of the money...bye bye the 5000$ really suck 

Dear Eric,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if any alternative payment method to withdraw your winnings has been offered to you by the casino? Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Thanks you and just a presicion a did play on my withdraw so the good amount is now around 3000 and I just a another request for a withdraw yesterday..."

"Just for your information they reach to me to have identy proof so I think we are in the good direction...again thank you"

Thank you very much, Eric, for your replies. Please keep me updated.

They approved the documentation and also they told me that the money was on the way but since last time ...I will believe it when I see it in my bank account ...for the presicion i ask them to change the withdraw process from e-transfer to fast bank transfer...to be continued...

P.s sorry for poor English writing level...

Thank you very much, Eric, for the update. Absolutely no reason to apologize. I will leave this complaint opened until your further confirmation regarding successful transfer. 

Additional comments from the player:

"Hi

Just to let you that they pay me ...once again thank you for your time"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Eric, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru