The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The issue was successfully resolved and the player received his withdrawal.
SELECT.bet Casino - Player’s struggling to complete account verification.
Amount: €1,130
SELECT.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
SELECT.bet Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
Although I've been playing at the casino for a while, I was asked to verify.
Among other things, I should send a selfie of myself with a driver's license.
I did this.
I then received an email that my access to the account was restricted to view my profile.
It's been almost 2 weeks now and I haven't received a message from the casino.
When I try to log in, an error message appears saying that the account is closed...
I feel like I've just been ripped off. Can you help?
Kind regards
Automatic translation:
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2 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
no, I was not told what the specific problem is supposed to be.
Automatic translation:
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2 years ago
Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hi Patrick,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite SELECT.bet Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Dear CasinoGuru representatives,
A quick update from our end.
We would like to inform you that the player has gone through our KYC process successfully, hence the player's account is now active and we have informed the player that his withdrawal request has been credited and processed to his bank account.
Kind Regards,
The Select.bet Casino Team
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2 years ago
Thank you Select.bet Casino Team for your reply.
Dear Patrick,
Please keep me updated.
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2 years ago
Translation
Hello,
yes, the money has been received.
Automatic translation:
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2 years ago
Thank you Patrick for the information.
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
