The player from Germany had his funds vanished from the account. After involving a lawyer in solving the issue the player eventually received his winnings.
SELECT.bet Casino - Player’s balance has disappeared.
Black points: 355
Amount: €10,000
SELECT.bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Publicity helped
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
As a new customer, I am at select. Bet registered. Unfortunately, I only read the many negative reviews afterwards 🙁 🙁
I deposited 300 and 150 euros, I think. I didn't take a bonus because I know how difficult it is to implement it. I've been playing very high online for a long time. So I came to around 20,000 euros there. I paid out 10,000 euros, it was a blessing because I was very happy about it and didn't have to take out a loan with the profit to make a purchase. The payout was on the player's account for 2 days, then the email came I should vedify myself, I know the whole thing. So I have ID. Bank card. Front back and address confirmation from the police what I had sent by driving too fast. Then within a few minutes I received the confirmation that the bank card was not sufficient to ensure that it was my account. Oki then sent a bank statement. I received another email not enough. Then after a request at the bank I had it signed with stamp and date. Now I don't hear any more from the casino emails. 😕 😕 I'm very angry and don't know how to help me anymore. I was never registered there, I have no 2 account nothing. I was just a little lucky with 20 and 50 euro spins.
I called a lawyer. He told me the casino is in caucou, not regrestrated Malta. Especially since German lawyers work on cases to get money back what has been lost on fraudulent sites. But winnings that are not paid out are difficult, I was told 😕
I would be very happy to receive help and reward it if it is successful.
Nice greetings
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3 years ago
Additional comments from the player:
"Addendum. After winning 22,000 euros without a bonus. I paid out 10,000 euros. The money was in processing for days. Then I was supposed to verify the account. I kept getting emails with new requests until they finally had a lot of documents. Then suddenly there was an error on the page so it should take longer to process. Then suddenly the amount of 10,000 was stunned and I allegedly placed 10,000 euros on 3 bets. And lost .. The money is gone, I'm finished. I didn't cancel anything and didn't place any weird football bets."
"There is a change in my complaint after the casino has waited days to complete the vedification, now the bang comes. The money was stunned after an alleged problem with the side delayed. Now the money is gone I was told I would have stunned and placed a soccer bet for 10,000 euros. What I don't have."
"Something happened yesterday. My payout was canceled but not by me. The money was placed on 3 sports bets during my offline phase and was lost. The casino cheats users. There are many cases on the Internet with this principle"
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3 years ago
Dear Matze,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise if your account is still accessible? If yes, please forward your game and cashier histories to petronela.k@casino.guru.
Lastly, could you please confirm that you haven’t provided access to your account to anybody else?
I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
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3 years ago
Translation
Thanks for the admission. 1000% nobody had access to my account I logged in several times to see if the. Etrag was paid out after more than 60 hours. And then found the amount was canceled and placed in 3 x sports bets. I am not a casino player at all. But in my customer account you can see that 2x 3000 euros bet and a 4000 euros bet was placed. According to reports, the casi o is known for something that has happened to many other players in exactly the same way. I will send you pictures via email.
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3 years ago
Thank you very much, Matze, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Mathias,
I looked at your case and emails and understand your situation. I have to warn you, this is already the third case in a row where the exact same thing happened. I will try and contact the casino, but I can't guarantee a positive result.
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3 years ago
Translation
I've also consulted a lawyer in this area in this LA d. Thanks for your help. I know that there are several such cases. I will do everything I can to take the casino offline.
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3 years ago
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Current status :
I got a contact person in curacau through a law firm in the Netherlands. Unfortunately, this contact also turned out to be a law firm. His local law firm represented me. Reason it is the wife of the manager of the operator of this casino. But I received the email address from the managing director and put myself in touch with him. He wants to look into the case. In the meantime I have received a response from the casino team in which it was clearly stated that I canceled this last payout with my IP address and placed a bet on football. The law firm in which the wife works has also informed another lawyer that I would probably get in touch. The contact had not responded to me so far. It remains exciting
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3 years ago
We would like to ask the SELECT.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Matthias,
I'm afraid that the casino will not reply. Unfortunately, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. If the casino decides to react, we will reopen the complaint and you will be notified by email. Please let me know if your lawyer has any success in this matter here: peter.m@casino.guru. I wish I could be of more help.
Best regards,
Peter
