HomeComplaintsSELECT.bet Casino - Player has experienced technical glitch.

SELECT.bet Casino - Player has experienced technical glitch.

Amount: €179

SELECT.bet Casino
Safety Index:Very low
Submitted: 11 Jul 2020 | Resolved : 16 Jul 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Germany has not been credited with winnings from Free Spins due to a technical glitch. The issue was successfully resolved.

Public
Public
4 years ago
Translation

I have on 07/07 made a profit of € 179 in the last free spin EYE OF HORUS but the money was not credited to me.

a879a21e-c033-11ea-a1a1-0cc47acef474 07/07 09:24 Video Slot Eye of Horus € 2.00 € 179.00

I don't get an answer to my emails and in the chat I am only comforted.


Please investigate this problem.


Many thanks in advance.

Roswitha's main magpie

Automatic translation:
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4 years ago

Dear Roswitha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history together with any relevant communication between you and the casino to petronela.k@casino.guru? Additionally, please advise which exact bonus you have redeemed and played? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago
Translation

Additional comments from the player:


"Hello Petronela,

 

on 07.07. made a deposit with a bonus. In the last free spin at EYE of Horus, I won € 179. The money was not posted to my account. The account is at 0.

 

here is the excerpt. I immediately informed the chat and also wrote to the management. No answer to date. In the chat I'm only comforted.

 

Please take care of it, unfortunately I'm not getting anywhere. Thanks already.

 

Best regards"

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Thank you very much Roswitha for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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4 years ago
Translation

Hi Peter,


the casino credited the money to me today. The case is solved.


Thank you.


Roswitha

Edited
Automatic translation:
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4 years ago

Hi Roswitha,

Thank you for the update 🙂. I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. 

Best regards,

Peter

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