The player from Germany submitted a withdrawal request six weeks ago for $1,300 and is yet to receive it. The issue has been resolved successfully.
Sector 777 Casino - Player's withdrawal is delayed.
Amount: 22.689 mBTC
Sector 777 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Sector 777 Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Delayed Payout
I have been waiting for a payout of 1300 $ since 21.06.2023. Moreover, I have communicated with the live chat multiple times who inform me that there is a high payment volume.
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1 year ago
Dear Livebycash,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello,
The payout is still pending and has not been processed since. I used a bonus and completed all required wagering. No, this is my first payout at this casino.
Many thanks for the support.
LG.
Livebycash
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1 year ago
Thank you very much, Livebycash, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hello there,
Thank you Livebycash for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Sector 777 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
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1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 year ago
Dear Livebycash, I was in contact with a casino representative and was told that the withdrawal has been paid already. It was paid on 8/9/2023, via Bitcoin as the payment method you used. Let us know if your withdrawal was successful or if you require any further assistance.
Thank you in advance!
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1 year ago
Translation
Hello, yes I received a payment,
BTC received
+0.02268853 BTC
from: External
€617.12
08/09/2023 14:30:06
from 1300$ less bonus approx. 250-300$ = 1000$ = approx. 921.42 EURO converted today.
Payment received but not in full. Thank you very much Casino Guru ,
Without your competent support I would certainly still be waiting today.
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1 year ago
Dear Livebycash,
I'm glad to hear that your issue has been resolved successfully to a degree. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
