The player from India reported that his account had been blocked without explanation after he deposited 480 USD. The player confirmed his account was fully verified and mentioned he had canceled a bonus before completing the wagering requirements. He also stated that he had not received any email from the casino regarding the block, and chat support informed him it was due to multiple unsuccessful withdrawal attempts. We requested further evidence from the player, but no response was received. Consequently, the complaint was rejected due to lack of cooperation from the player.
Scorpion Casino - Player’s account was blocked.
Amount: 480 ₮
Scorpion Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Sensitive attachment
Sensitive attachment
4 months ago
recently I added 480 used into this gaming account, my account is blocked without any reason
user id- 6***9
username-si***2223
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4 months ago
Dear abisakh_242a44444,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the KYC verification?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Have you received any email from the casino after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
My Account Is Fully Verified, this is my first withdrawal when my account blocked, I used 100% first deposited bonus after sometime I cancelled the bonous
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3 months ago
Do I understand correctly that you canceled the bonus before you completed the wagering? According to the Bonus Terms for the Welcome Bonus:
-If players wish to withdraw before they manage to complete the wagering requirements, the player can cancel the bonus, but keep in mind that the bonus funds will be burned along with the bonus.
Also, could you please tell me if you received any email from the casino after your account was blocked?
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3 months ago
i am not receive any email from cassino when i connect from chat option he told me your account is blocked because 10 time unsuccessful withdraw
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3 months ago
Please send me the screenshot or the chat transcript of your communication with chat support.
