Schnellwetten Casino - Player wishes to close his casino account.

Hej, jag lider alltså av ett spelmissbruk.

Jag har spelat på Schnellwetten sen ett tag tillbaka, endast 1 gång har det gått "bra" resten är tomma spins på John hunter and The scarab Queen. Har då alltså satt in 30 tusen senaste dagarna och inte vunnit ett enda dugg.

Och de har fortfarande tillåtit mig sätta in oerhört stora summor efter varandra med ändå omöjligt att träffa en bonus/större vinst. Jag känner mig totalt blåst på varenda krona.

Dear Marcus,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.schnellwetten.com/en/terms:

"4. Responsible gaming

4.1 You may at Your discretion choose to exclude Yourself from playing any Games on the Website. In order to block Your access to the Games You must submit an application via email to Customer Support at support@schnellwetten.com.

4.2 Should You opt for self-exclusion from the Website in the manners contemplated above then You will not be able to log in to the schnellwetten.com account during the exclusion period.

4.3 Any self-exclusion request applied for would be valid for schnellwetten.com only and does not include other sites operated by the Operator or other third party operators."

I would recommend sending an email including all the relevant information to support@schnellwetten.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Dear Macus,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.