Scatters Casino - Player’s struggling to receive his winnings.

I have not yet received my prize money for the tournament that ended on November 1st. I have chatted many times and was told that they would contact the department in charge, but I have not received a single email.

I don't know the progress, and I'm worried because it's already been more than 10 days.

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised what has caused the delay? Was the tournament organized by the casino itself or by the game provider? If there’s any relevant communication between you and the casino, please forward it along with any supporting evidence to petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

I attached the image to the email address

The tournament was held by a casino.

Player's screenshot:

Thank you very much, leon0618, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello leon0618,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case and would like to invite Scatters Casino to join the conversation and participate in the resolution of this complaint.

Dear Scatters Casino,

Can you please provide an update on the status of the player's tournament winnings? Are there any reasons for the delay?

Thank you very much.

Best wishes,

Tomas

Hello leon0618,

Thank you for your review. We are sorry to hear about your experience. At Scatters we always strive to ensure that our players have the best possible experience.

We have reported your case to our related department to check out the issue, and we will inform you as soon as possible about the situation.

Thank you for your understanding and time.

Best Regards,

Scatters Casino Team

Thank you, Scatters Casino, for providing the information.

I will now extend the timer for an additional 7 days. Please continue to keep us updated on any developments.

Best wishes,

Tomas

We would like to inform you that a $1250 prize has been added to my account.

This issue has been completely resolved. thank you casino guru

Dear leon0618,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas