Good morning to you Ricardo1,
Thank you for getting in touch, I am sorry if there has been any misunderstanding in the above communication.
We have forwarded the relevant account details to Andrej, to show that you not only cancelled the withdrawal (which was for €7,000, and not the €9,000 as claimed), you also made two further deposits on the account before "freezing" the account.
As we have the information and evidence to back up the play and deposits, which counter your claims of waiting for a withdrawal, we will not be taking any additional steps in terms of providing you with funds which you have played away.
These screenshots are available for your perusal as well, should you need them in seeking legal advice.
As they detail the play on your account in significant detail (such as IP address, log-in, device used, cards used for deposits and so on) within the sessions, which would be covered in our terms and conditions on terms of play and non-refundable bets.
Please let me know should you need these details, otherwise I would consider this matter as closed from our side.
Wishing you a great day, and all the best for the New Year.
Regards,
George
Good morning to you Ricardo1,
Thank you for getting in touch, I am sorry if there has been any misunderstanding in the above communication.
We have forwarded the relevant account details to Andrej, to show that you not only cancelled the withdrawal (which was for €7,000, and not the €9,000 as claimed), you also made two further deposits on the account before "freezing" the account.
As we have the information and evidence to back up the play and deposits, which counter your claims of waiting for a withdrawal, we will not be taking any additional steps in terms of providing you with funds which you have played away.
These screenshots are available for your perusal as well, should you need them in seeking legal advice.
As they detail the play on your account in significant detail (such as IP address, log-in, device used, cards used for deposits and so on) within the sessions, which would be covered in our terms and conditions on terms of play and non-refundable bets.
Please let me know should you need these details, otherwise I would consider this matter as closed from our side.
Wishing you a great day, and all the best for the New Year.
Regards,
George