The player from Hamburg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.
Scatterhall Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,500
Scatterhall Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
A payment was made on 02/26/2023, which was then processed on 02/03/23 but has not yet been credited to my account! Since that day I'm waiting for the processing of the next payment again! It is advertised with 2-3 days processing but if it goes on like this I will have received all payments in 4 weeks because I still have 1000€ that I cannot pay out before the 500 are processed!
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1 year ago
Dear TinoElina,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Good morning TinoElina,
I just spoke to our Finance department and your money has been sent our this morning, so you can withdraw the next 500 Euro.
Please Feel Free to PM me if you have any further issues with your withdrawal.
Sincerely,
Scatterhall
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1 year ago
Translation
I can't request any further payment yet! 
how can i PM them?
and even now I can't pay out anymore, nothing happened and that 6 hours later!
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1 year ago
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Nothing has happened the whole day, it still stands! Nothing was paid !!! So I don't understand how it can be said that I can make the next payment! Unbelievable to say something like that even though nothing happened!
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1 year ago
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Today at 12 o'clock the money went out after 11 days, I hope the new one gets there faster
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1 year ago
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Scatterhall how about if you process my next payment now or do you have to wait 10-14 days again?
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1 year ago
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We'll record here how long the processing takes again, so yesterday next payment applied for on February 14th, 2023 
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1 year ago
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Next payment was processed, this time it went relatively quickly, I have to give praise now it's just the payment, hope I can give praise afterwards!
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1 year ago
Hello TinoElina,
I can see your last withdrawal for 500 euro was processed today and you have already withdrawn the next one, this should be processed by the system tomorrow and sent to you the following day. Please be advised that once you withdraw, the system needs 24h to process the request and another 24h to send the payment out.
Please let me know if this is ok as your payments are being sent out to you. Should you not have gotten any payments yet please provide proof with a bank statement over the past 2 weeks.
Sincerely,
Scatterhall
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1 year ago
Translation
But it went quickly now, hope it stays that way, I just knew it differently with the duration of the payment, but if things are going like they are now, I would like to express my praise and would also reflect this in the rating! Now wait for the payments and will then evaluate again! Thanks for the help scatterhall 😊👍
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1 year ago
Hello everyone,
Thank you both for your replies.
TinoElina, do you have any pending withdrawals at the moment? Can we now consider this case resolved? Please, let me know so we can proceed with this case accordingly. Thank you.
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1 year ago
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Received payment today, I have to say that it worked very quickly and easily, I also mention positive things! Thank you @scatterhall for the current quick payout 👍👌🏼
only one payment left that will also go away so the case can be closed!
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1 year ago
Dear TinoElina,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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