Scatterhall Casino - The player's withdrawal is delayed.

Hello how are you? I have been waiting for days for them to verify my account and for them to send me the due payment since more than 2 business days have passed for them to release my first payment and it has not yet arrived

Hello Tomixts,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, I sent all the requested documents and none have been approved yet

The verification process still has at least two or three days and the last time I spoke to the casino was today asking them when I would be able to withdraw my money since I need the money to pay for my university

and they told me that the verification can last from 1 to 5 business days but the withdrawal request has already passed more than 3 days

Hello, good morning, I wanted to tell you that last week they told me that the first payment would arrive the Monday before, but nothing has yet arrived in my account and I am quite concerned. In addition to that, the payment continues to appear pending

Dear Tomixts,

We apologise for any inconvenience caused by the delay in the cashout process, and we appreciate your patience and understanding. Cashout has been processed on the 15.03.2023.

To clarify our withdrawal process, please note that processing of withdrawals only takes place on business days. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time it was requested. Once it enters the processing stage, the payment is sent to the payment system for payout. Please note that bank transfers may take anywhere from 1-5 business days to complete.

I want to take this opportunity to congratulate you once again on your winnings and to express how much we value you as a player. Your satisfaction and trust in our platform are of utmost importance to us, and we strive to provide you with the best possible gaming experience.

Please do not hesitate to contact us if you have any further questions or concerns. We look forward to your continued participation in our platform.

Best regards,

Scatterhall

Hello, yes, the first withdrawal has already arrived in my account. I'll be waiting for the second withdrawal. I'll be updating as they arrive. I hope these are much faster. Thank you very much for the help.

Hello Tomixts,

Please let us know as soon as the money arrives so we can proceed in complaint accordingly.

Of course, that's what I'll do for now, keep on waiting

Hello how are you? I wanted to see if they could review or speed up the withdrawal process since it has been pending since Wednesday and it has not been processed and I don't know if they could enable me to withdraw more times or faster since I can only withdraw 500 BRL OR REALS, which is equivalent approximately 100 usd and the withdrawal of all the money becomes eternal

Dear Tomixts,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall

Ok, I understand that means that today my withdrawal will not arrive yet?

If they can at least Send the payment that is almost 1 week late, I will be happy and I can request the next withdrawal since I actually have the money or open an option for me to request another withdrawal in addition to this one, the next one is being processed even though it is still It has not been processed

Hello, could you please give me an answer, this is already being desperate. In addition to that, I would like you to raise the maximum withdrawal to 2844 Brl, which is equivalent to 500 euros, because it only leaves me a maximum of 500 BRL, which is 100 USD, but if nothing arrives, I can't Do nothing

For more than 7 business days I am waiting for the second payment to arrive and it is still going on like this and they do not even answer the emails and they do not let me withdraw more than 500 reais, which is equivalent to 100 usd and the minimum would have to be 2844 reais, which is equivalent to 500 euros, could you help me get paid or give me a solution for both problems I'm already worried I have a verified account and a payment has already been made but after that nothing

Hello Tomixts,

As I mentioned in my first post, even without any occurring issues, a withdrawal may take up to 14 days.

In this case where the casino even experiences technical issues, it might take even longer.

Unfortunately, all you or us can do is to wait. Unless the payment is still within the recommended time period, our hands are tied.

Yes, but the payment was not even processed, what had they said that this should take from 2 to 5 business days and it's already been 9, besides that it won't let me withdraw more than 500 brl when the maximum should be around 2844

Here I leave a screenshot so that you can see that it is true if you could also solve it for me, that would be great since the payments that I am asking for are 100 dollars only when they should be 500 euros, that is, 2844 reais

I'm still waiting for the second withdrawal to be processed and for them to increase my maximum withdrawal if they could help with that today, as they said, great, I'm already waiting for more than 10 business days

Dear Tomixts,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

I had already read that and in regards to increasing the minimum payment from 500 BRL to 2822 BRL, you could review it.

Sorry for my inconvenience but I've already been waiting for 14 business days for a payment of 500 reais and that hasn't even arrived yet in all this period of time because I can't withdraw on time and in the way it should be. I've played a lot of my money but that doesn't bother me much but what bothers me is still not being able to withdraw the corresponding money, could you please do something

Dear Scatterhall Casino,

Can you please advise when can the player expect his payout?

I think that they are not going to pay anything or solve the problem to be able to withdraw from 2822 reais, it cannot be that it takes so long, they expect me to lose the money that I earn and they do not let me withdraw what impotence they even let me withdraw the amount that I really should tomorrow The payment no longer arrives, I am going to give it as a scam, it cannot take 16 days for a payment of 100 dollars

Now 16 or 17 days without anything I no longer even keep track of how long it is taking to enable payments

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

It is not only frustrating now, but I have lost all my money and you will not return it to me, it cannot take more than 1 month or almost 1 month to pay me, you would have to give me a minimum part of the 6000 reais lost since they were clearly lost due to all the waiting time that you made me lose

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Thank you very much, that would help if I currently had funds to withdraw because I no longer have anything left and the casino, by not paying, decided to burn all the money, so I would like a solution to return that money that was burned because I believed that they no longer paid

Hello Tomixts,

Unfortunately, if you have lost your balance, there is no way to retrieve it. Please be sure to always way out the withdrawal process as the casino is not responsible for any loss during it.

Best regards,

Nick