The player from Switzerland has requested a withdrawal five weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Scatterhall Casino - Player’s withdrawal has been delayed.
Amount: €134
Scatterhall Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Scatterhall Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
On March 7th, 2023, I applied for a payout of 134 euros. This was approved very late (03/14/2023) by Scatterhall. Now it's April 18th, 2023 and I still haven't received any money. On live chat you give me a new excuse every day and now you tell me to email finance. I did that and just got no response to 2 emails.
I don't know what to do anymore and I think I'm entitled to the money despite the low amount!
Automatic translation:
Public
Public
1 year ago
Dear michaelroeoesli,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
