Scatterhall Casino - Player’s withdrawal has been delayed.

Die erste Auszahlung von 350€ nach Verifizierung ging eigentlich ganz schnell und ich war zufrieden.

Jetzt habe ich 4.000€ gewonnen und warte bereits seit dem 06.03 darauf, dass meine ersten 500€ ausgezahlt werden und es passiert nichts! Support mehrmals angeschrieben und trotzdem geht nichts voran. Zusätzlich respektloses Verhalten!

Bereits mit einem Anwalt(mein Onkel) der auf die Thematik spezialisiert ist gesprochen und dem Support auch schon angekündigt, dass ich notfalls diesen Weg einschlagen muss. Bin jetzt gespannt was passiert!

ich lebe in Deutschland, aber man kann es oben nicht ändern!!

Dear Schmitzi04,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Over the past week, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.

We appreciate your patience and understanding. Please keep us informed about any further developments.

Thank you for your cooperation.

Best regards,

Petronela

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Also bei mir ist es nach wie vor so, dass die ersten 500€ von 4.000€ seit dem 06.03.2023 auf pending steht und sich nichts tut, nebenbei wird der Support noch respektlos und kommt mich frechen Antworten, ich solle meinen Anwalt grüßen.(Unterste Schublade!) Eine Entschädigung ist ja sehr nett, dennoch warte ich seit 1 Monat auf 500€ und der Rest wird ja auch leider nicht aufeinmal ausgezahlt, sowas wäre eine gute Entschädigung und nicht irgendwelche freispiele!

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Nach wie vor nichts! Insgesamt 1 Monat und 5Tage für nichts!

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.