Scatterhall Casino - Player's winnings confiscated by the casino.

Hello,

Made a deposit and activate a bonus, won 6200 euro and than I wanted to withdraw the money. Casino delayed and refused to pay and after just deleted the money I had without explanation.

Dear Elias044

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals and related issues from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be not receiving your money.

Could you please forward a screenshot of your withdrawal request and your recent interaction with the casino to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello,

Yes, I sent it to the email.

Thanks!

Dear Elias044,

Thank you for your email.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Scatterhall Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.