HomeComplaintsScatterhall Casino - Casino website seems to be blocked.

Scatterhall Casino - Casino website seems to be blocked.

Amount: Can$400

Scatterhall Casino
Safety Index:Very low
Submitted: 31 Mar 2023 | Case closed : 11 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Canada is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

All casino games disappeared from Scatterhall today and they are not doing maintenance. You cannot search for games or providers,

it’s just completely empty. No response from support.

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1 year ago

Dear kegsey189,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access the website?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


 

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1 year ago

Dear players,


We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.


In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.


We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.


Best regards,

Scatterhall / Spinpirate


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1 year ago

Dear kegsey189,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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