The player from New York deposited 40.00 into Scarlett Casino, but the funds were not credited to her account. Despite multiple emails and attempts to contact support over the last three weeks, she has not received a response.
Scarlett Casino - Player's deposit is missing and support is unresponsive.
Amount: $40
Scarlett Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Scarlett Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 44m 49s
Case summary
11 hours ago
Public
Public
13 hours ago
I deposited 40.00 into Scarlett casino and it showed in my wallet but I never got credited. The agent Olivia gave me an email address to resolve it and no one ever answered me. I sent several emails it's 3 weeks now. I tried to get kelp on the site a couple more times with the same agent answering telling me again to email them. They will help me. No response.
Public
Public
11 hours ago
Dear sarahsmiles614,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Scarlett Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was it your first deposit in this casino using this payment method?
- Please could you share the hash of the transaction found in your crypto wallet?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
