Scarlett Casino - Player's deposit is missing and support is unresponsive.

I deposited 40.00 into Scarlett casino and it showed in my wallet but I never got credited. The agent Olivia gave me an email address to resolve it and no one ever answered me. I sent several emails it's 3 weeks now. I tried to get kelp on the site a couple more times with the same agent answering telling me again to email them. They will help me. No response.

Dear sarahsmiles614,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Scarlett Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino using this payment method?
• Please could you share the hash of the transaction found in your crypto wallet?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Thanks for your reply, sarahsmiles614.

• Could you please go to your deposit history, click the arrow, and take a screenshot of the information available?

• Could you please share with me your attempts to contact the casino regarding the issue? Send the most recent emails you sent to the casino and any replies from the casino as well. My email is tomas@casino.guru

I'll await your reply.

I sent the stuff I have to your email address

Dear 1uvukindkreations,

The information you provided is regarding the processed deposit that is already credited to your casino balance in LTC. For us to argue in your favor, we would need the details of the transaction that wasn't processed or credited to your balance.

Kindly share this information with me here or to my email at tomas@casino.guru

Dear 1uvukindkreations,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I going out i was wrong. They just have a system that I didn't understand. They put the money on litecoin and i wasnt able to view it or use it in usd format. So usd read 0$. I apologize for wasting your time. I really appreciate your help. I'll never forget it. Your the best!

I found out. Not going out.

Dear 1uvukindkreations,

Thanks for letting me know.

I will now close the complaint since there was a misunderstanding.

Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.