The player from Germany, a customer of Scarawins for 10 months, requests a withdrawal of his remaining balance of 213 euros but received a message claiming he violated terms and conditions without any basis. He asserts that he has never used a VPN or claimed a bonus.
Scarawins Casino - Player’s withdrawal is delayed due to account violation claim.
Amount: €213
Scarawins Casino
Safety Index:Below averageSafety Index
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5.6
Scarawins Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for casino to reply
0d 14h 43m 29s
Case summary
1 week ago
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2 weeks ago
Translation
Hello, I have been a customer of Scarawins for 10 months, previously under the name Scarabet. I have had a few withdrawals that were processed successfully, albeit with a lot of delay. I have not played there for almost 3 months, but have now requested a withdrawal of my remaining balance of 213 euros on 02.03.25.
Today I received a message saying that I had allegedly violated the terms and conditions. I have never used a VPN there and there was no reason to do so. I have also not claimed a bonus. Now they are looking for flimsy reasons not to pay me my money.
I hope I can get help here.
Automatic translation:
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2 weeks ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Scarawins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Have you provided any verification documents to the casino recently?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Translation
Hello, my account is fully verified. I had to send several documents for my first withdrawal, and the same after my second withdrawal, and after I hadn't played there for the last three months and now wanted to withdraw everything, I got this message. I never played with a bonus. I played normal slots and sports bets there. Everything was completely normal. Even without a VPN. I don't understand why I should use a VPN. This casino is looking for flimsy reasons just to keep my money.
Automatic translation:
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1 week ago
Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 week ago
Dear AK1982888,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Scarawins Casino representative to join this conversation.
Dear Scarawins Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
Scarawins Casino has 0d 14h 43m 29s to reply
