SBOTOP Casino - Player’s withdrawal has been delayed.

Hi I am withdrawing from sbotop casino. I already given 3 address proof 2 valid govt issue I'd for kyc. From 1 month they are not giving my withdraw. During chat they always told me for wait. Please process my withdraw or refund my deposit money atleast

Dear bhivrani2893, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have any of your identity documents been approved by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

I gave all the documents which support asked for. Latest document was given yesterday . Every time they are asking for different document. I am totally frustrated with them . It's my humble request If they are not giving my withdraw please provide my deposit amount atleast. Worst casino I have ever seen. Leo Vegas royal panda 96in lopebet are best for withdraw they do kyc fast and process withdraw.

Have any of your documents been approved by the casino? Please send me any communication between you and customer support that could be relevant to your case. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Received my withdraw after complaint.thanks please close my case thank-you so much for help .

Dear bhivrani2893,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru