The player from Czech Republic has noticed that certain winnings haven’t been credited properly. We’ve rejected this complaint in our system due to lack of evidence.
Sazka Hry - Player has experienced a technical glitch.
Amount: €50,000
Sazka Hry
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Beware of game bugs. Unfortunately, I don't have access to last year's game bets, but I deleted the emails. But when the Jackpot fell to me he showed loading the winnings and I spun on the money changed back to the original amount. There was nothing about it in history and the actions of the support seemed so that I learned what is not in history it did not happen. Unfortunately, the only existing evidence of this is just a friend sitting leading me, but no one cares. I'm sorry to write this review so late when I don't even remember exactly which game it was, but they pissed me off and I don't play there anymore. So I'm just warning other people to dishonesty about it.
Automatic translation:
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3 years ago
Dear Jakub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Lastly, could you please advise if the disputed amount of €50,000 EUR is correct?
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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3 years ago
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Please, if you come across any kind of proof, do not hesitate to contact me and we can reopen this complaint anytime. Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
