The player from the United Kingdom received a text offering free spins on Wolf Gold and won £600, but was unable to retrieve his winnings after the spins ended. He also could not log back into his account. The issue was resolved when he was able to log in and access his account balance after initially facing difficulties. We marked the issue as resolved.
Savanna Wins Casino - Player's access to account has been closed.
Amount: £600
Savanna Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Savanna Wins Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
I just received a text offering free spins on Wolf Gold. I played and won £600 and as soon as the free spins ended I was unable to retrieve my winnings so I found play on other games. This is disgraceful and I won fairly. I am now unable to log back in
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2 months ago
Dear Casbar1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Savanna Wins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Have you contacted the casino and asked for an explanation? Have you received any reply?
Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
As I was responding to you I managed to log in. See screenshot of my account balance 
I will try and play on the slots today and let you know if I am able.
I was never blocked by the casino until yesterday when I won through the free spins. I have an account and only opened it a few months ago
As I just went to log out of the casino a message popped up. See screenshot
I then tried to log back in and another screen popped up with denied access
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2 months ago
I received an email from Savanna Wins who advised me I have no restrictions and my account is not closed. I was able to log in and now I have tried again and cannot log in again. As I said I have £609 in my account balance with wagering and I want to play it through but cannot log in
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1 month ago
I have been able to log in and play off the balance I had so the case is resolved
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1 month ago
Dear Casbar1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
