A player from India deposited money via UPI, but it's not credited to his casino account. The player later confirmed the deposit was credited to his casino balance.
SapphireBet Casino - Player's deposit is not reflected in his casino account.
Amount: 50,000 INR
SapphireBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
SapphireBet Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Deposited through upi. Checked several times. Everything is correct. But the amount is not credited to my sapphire account. Live chatting is completely useless. Waiting several hours for reply and simply they say, fwd to the concern team. Same reply from the email. Customer care is completely useless. I recommend everyone, please deposit the small amount first, and then big amount. 48 hrs gone. Still no reply or action. Find the attachment for their irresponsible reply. Definitely I am not going to continue in this website again. Bluechip.io casino website is the best
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1 year ago
Dear tajpalaceuk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Dear tajpalaceuk,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear tajpalaceuk,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
