SapphireBet Casino - Player’s account has withdrawals and deposits blocked.

hi

942368495 -- my id

Sapphirebet has blocked my withdrawals and deposits

it just says authorization error when i try to deposit or withdraw

i contacted them they told me to send all the deposit details on astropay like my personal details, transactions photos, my national id card etc

they still didn't unblock me.

Please help me in getting my money back/

Hello thanishka111,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SapphireBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I spoke to casino today. They have allowed to withdraw funds but they blocked my account and I don't even know the reason. They have also allowed to withdraw to different payment method and not the payment which I used.

They told me to send me Screenshots of ASTROPAY wallet transactions and even Personal Details(I don't even know if its legal considering it has sensitive information)

Verification process is completed, they told me to send National ID , Astropay transactions and personal details.

This is what they're saying "The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason."

I would like to know the reason because I've not done any mistake, I've not won anything huge, didn't use bonuses.

Please Help in getting the reason why they've blocked me. I'm new to gambling industry and this is what happened. I just want to know the reason and whether they can unblock my account or not? If not, please ask them the reason I've got a block.

Hello thanishka111,

Do I understand it correctly that you have no longer any balance on your account?

If not, the casino may close your account without any reason given and they are not even obligate to tell it to anybody.

Is there anything else we could assist you with?

Dear thanishka111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So they are not going to give me reason on why im blocked?

Hello thanishka111,

If you had no balance on your account they are not obligate to give you any reason. Did you have any on your account?

As they allowed me to withdraw i dont have any money in the account. But they didnt give me any reason on why im blocked in first place when i had money

Dear thanishka111,

They are not even obligate to. The casino can close your account without any reason given if you have no balance there.

As you did not describe any additional issue we can assist you with, the complaint will be now closed.

Best regards,

Nick