The player from the United Kingdom has a pending withdrawal that has been delayed for 45 days, receiving repeated messages about high workload.
Samiland Casino - Player's withdrawal has been delayed.
Amount: £500
Samiland Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
2d 11h 35m 26s
Case summary
4 days ago
Public
Public
5 days ago
My withdrawal has been pending 45 days!!! Keep getting message about high workload!!
it takes seconds to deposit but coming up 7 weeks with no sign of my withdrawal!!!
shame, good game selection, if there withdrawals were faster, they would get more deposits!!.
Any advice on how I can take my complaint further? Can the website be blocked?.
Thanks
D
Public
Public
4 days ago
Dear dwrm8qwvyd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
