Samiland Casino - Player's withdrawal has been delayed.

My withdrawal has been pending 45 days!!! Keep getting message about high workload!!

it takes seconds to deposit but coming up 7 weeks with no sign of my withdrawal!!!

shame, good game selection, if there withdrawals were faster, they would get more deposits!!.

Any advice on how I can take my complaint further? Can the website be blocked?.

Thanks

D

Dear dwrm8qwvyd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

no its the first withdrawal.

yes, I passed the KYC, I have an email confirming this.

no bonuses were accepted/taken in accumulating my winnings.

thanks

David

Thank you very much, dwrm8qwvyd, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear dwrm8qwvyd,

My name is Romi, and I will be helping you in solving this case. May I ask if you still haven't received the payment, please?

I would like to invite the Samiland Casino representative to join this conversation. 

Dear Samiland Casino, could you please provide more information about this case?

Looking forward to your reply.

Respectfully,

Romi

Hi

Still waiting. Day 51!

see attached.

thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi

i have just been paid!

thanks

Thank you, dwrm8qwvyd, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru