Run4Win Casino - Player unable to self-exclude.

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(EMails_Run4win.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possiblity to close the account in the own profile. Thats wrong.

After five days and two reminders I got an answer(E-Mail_Answer.pdf).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?

(Run4win1.pdf,Run4win2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards

Hello betzebub11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Run4Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your account currently still open? Did you deposit anything since 25th? When was the last time you spoke to the casino and what was it about?

Please keep in mind that self-exclusion requests may take up to 3 days to be processed by the casino any any deposit right after your request, is not a subject of refund.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear betzebub11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.