Ruby Slots Casino - The player's withdrawal is delayed.

Requested withdrawl on 9/19/2022

Withdrawl approved 10/05/2022

casino said 7-10 business days for it to be sent yet nothing has been sent . I dont think they ever will

Hello rranzy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

my account has been verified since months before my withrawl request on sept 19 2022 . its a bonus ive met playthrough and last i talked with themn was yesterday we talked about the status of my withdrawl in which they replied with their generic message on how long the process takes . a person or 2 before said it would be escalated that was about 2 days ago yet still nothing

Thank you rranzy for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rranzy

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Ruby Slots Casino to join the conversation.

Dear Ruby Slots Casino

Can you please provide some information regarding the player's withdrawal?

Greetings all,

Just confirming that payment went out via Bitcoin on the 21st of October, Blockchain Explorer says the transfer went through without a hitch.

Best wishes,

Nick and Ruby Slots

Thank you for the response Nick

Dear rranzy

Please let us know when you successfully receive the withdrawal.

Dear rranzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear rranzy

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal