Ruby Slots Casino - Player’s withdrawal was denied.

So I was sent some free spins in my email. So I used them and won 160 dollars. I immediately requested a cash out at which time I had to show proof of who I was. No problem. So a week goes by and I ask them what's taking so long. They say I need to be verified so I double checked and no verification was needed so I waited. A couple days later I got another email with free spins. So I played and lost. However what I didn't know is that they put the money from my request back in my account so when I asked where my money was they said I can't cash out on multiple free chips. So basically I won of there free spins but they refused to pay me.

Dear jbz4ya96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Allow me to ask you a few questions so I better understand the situation. Could you please advise what is your current balance in the casino? Are any bonuses currently active on your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jbz4ya96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.