Ruby Slots Casino - Player’s withdrawal has been delayed.

ive been gambling online for 5 yrs now and i luv ruby slots and there sister casinos the only problem i have is they will always let the withdrawal sit there until i complain and that isnt right i spend alot so i think i should get treated a little better withdrawal#is 3234775 .i appreciate if you can help

Dear Tiretech1959,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? How many days ago you have requested your last withdrawal, please?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good day guru.i always get it wired I've had plenty of withdrawals and collected but it's taking a long time this time just to get it approved .again I enjoy ruby slots casino and all the sister casinos don't say 10 days to approve it when it never happens

Could you please advise how many days ago you have requested your last withdrawal? Thank you in advance.

it was yesterday 1/8 but why? does it make a differents? a month is a month

hi petroneli ,im sorry but the only way they get on my withdrawal is to complain to you or someone else and its not right

im sorry i get my winnings by wire and they have all the info

Thank you very much, Tiretech1959, for providing all the necessary information. I asked how many days ago you've requested your delayed withdrawal 🙂

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thanks for your time and help

thanks for your time and help

Dear Tiretech1959,

I’m sorry to hear about the trouble you’ve been experiencing due to delayed withdrawals. These are, unfortunately, common in casinos from this group. I will try my best to resolve your case as soon as possible.

I would like to invite Ruby Slots Casino into this conversation.

Dear Ruby Slots Casino,

Can you please indicate the current status of Tiretech1959’s withdrawal request?

Hey all,

Good news on this end, payment went our to our 3rd party requested as a wire transfer this morning quite on it's own without my assistance.

You've received a number of withdrawals from us previously so you know the drill Tiretech1959, it's generally 3-10 business days on delivery once paid out by the casino.

Keep us posted and let us know when that payment comes into your account.

Best wishes,

Nick and Ruby Slots

thanks, nick i really appreciate it

thanks, nick i really appreciate it

i will nick,thanks again take care

Dear Tiretech1959,

I’m glad there’s good news! I would like to kindly ask you to confirm once you have received the payment.

Dear Tiretech1959,

Have you received the payment? We are extending the timer by 7 days. Please kindly note that in case you do not update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, even though we assume that this issue has been resolved, we are forced to reject this case because the player stopped responding to our messages and questions.

The player can reopen this complaint anytime.