Ruby Slots Casino - Player’s withdrawal has been delayed.

Requested withdrawal on April 3rd 2021. Identity was verified on the 5th of April. No deposit from casino yet. Everyone keeps saying someone will contact me in 3 days it’s been 10 days still haven’t heard anything. Other than it’s been processed be patient.

Dear Tamisha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful payouts from this casino in the past. Which payment method you have opted for?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

This is my first time requesting withdrawal via Bitcoin

Thank you very much, Tamisha, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tamisha!

From now on, I will try to help you with your issue. I would like to invite Ruby Slots Casino's representatives to join this discussion in order to resolve the situation.

Thanks for helping

Still haven’t heard from Rubyslots or have I received withdrawal

Hey Tamisha,

I've reviewed the situation and I'll do what I can to get things moving for you. I have submitted your requested withdrawal for approval. Hopefully they will review that for us later today or early tomorrow.

Best,

Nick and Ruby Slots

Ok thanks

It’s been later today or early tomorrow Ruby Slots and I still haven’t received funds or have I heard anything from anyone. Anytime someone from the casino has said anything it was just to hold me off more days. Told me same thing every time and don’t follow through with it

Hello Tamisha!

Have you received your funds? Or is this payment still delayed?

Still delayed

Received email today May 10th 2021 saying , confirm Bitcoin address because payment had been approved. Haven’t received yet but I did confirm my Bitcoin address

My apologizes, Hello

Dear Tamisha,

I presume that you will be able to receive your payment in the coming days. In that case, please keep us informed.

Ok I will and thanks for helping

Still no payment yet and now I don’t even see my withdrawal on the casinos website

Dear Tamisha,

Still no payment for you?

i happy to say I received my payment today 5/17/21 Thanks guru for reaching out and helping me and thanks Ruby slots for paying me

Thanks Martin

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.